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Galliard_CX's avatar
Galliard_CX
Aspirant
Nov 23, 2022

RAX120V1 Intermittently power cycling?

My RAX120 that I purchased around a month ago has suddenly started to "Turn off" leaving only the power LED on (blinking). During this item, all internet service is interrupted and after about a 1-minute wait the router resolves itself and resumes function. 

 

I've been informed that there may be a BETA Firmware that resolves this issue. Any help would be appreciated!

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  • Have you done a factory reset and configure from scratch? It might help.
    • Galliard_CX's avatar
      Galliard_CX
      Aspirant

      Yeah, that was the first thing I opted to do. I've been trying to figure this issue out for the past few days and I was informed of a BETA Firmware that may resolve the issue that I can access from this forum via Reddit just a little while ago

  • What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
    Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.

     

    What is the first 3 characters of the routers serial number please.


    Galliard_CX wrote:

    My RAX120 that I purchased around a month ago has suddenly started to "Turn off" leaving only the power LED on (blinking). During this item, all internet service is interrupted and after about a 1-minute wait the router resolves itself and resumes function. 

     

    I've been informed that there may be a BETA Firmware that resolves this issue. Any help would be appreciated!


     

    • Galliard_CX's avatar
      Galliard_CX
      Aspirant

      1: I rolled back and used V1.2.3.28 in hopes of that resolving the issue, it did not. Currently using 1.2.8.40

       

      2: Unfortunately I am not sure what "Mfr" means, the closest thing I see on the modem is "mfg" which states 06/21. The modem is provided by Spectrum and is Model Number "ET2251"

       

      3: Im using this cable in the 6 ft size.

      • DarrenM's avatar
        DarrenM
        Sr. NETGEAR Moderator

        Hello Galliard

         

        I have sent you a PM.

         

        DarrenM