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Forum Discussion
RAX15|AX1800 wireless device random disconnects
The issue is that every so often one of our devices no longer has access to the internet. It's connected to wifi but it says there's no internet OR the device refuses to connect. The issue occurs BOTH in Router and AP mode. I normally use the router in AP mode only. The issue is isolated to the single router, the other network I have does not have this problem.
Other devices on the wireless network work just fine when a device (random) has this issue . I've tried rebooting the device, turning on/off wifi, removing the network and adding it again and none of that fixes the problem. I have also attempted to factory reset the device.
The only fix is to reboot the router - that works every time (which also demonstrates it's a router issue, not a device issue). The problem is that with multiple devices in the house one or two wind up having this issue each day which means we have to reset the router every single day.
Please push a firmware update to fix this.
16 Replies
Bump. Any chance on an update to fix this?
Hello good4y0u,
Welcome to the community! Have you had a moment to get in contact with our support team regarding this? May you try disabling AX WiFi to see if there are any improvements?
https://www.netgear.com/support/default.aspx
Christian
If I purchased a $150 AX router to use AX wireless (WIFI 6) why should I have to disable AX WiFi to have a stable connection? This is not a fix.
- I was wondering if there has been a firmware fix or if the device was recalled.
Christian_R wrote:Hello good4y0u,
Welcome to the community! Have you had a moment to get in contact with our support team regarding this? May you try disabling AX WiFi to see if there are any improvements?
https://www.netgear.com/support/default.aspx
Christian
Do you know if the issue with AX is fixed yet? Does my AX RAX15 actually work ? Can you confirm?
Christian, I was the OP of this thread, and I started this after support told me to disable AX. Guess what, it fixed it. But that's not the point. Paid for an AX router and to make it work we have to turn off AX functionality? Most people would DEMAND their money back. It's a ripoff. Also, I opened this ticket when I installed my BRAND NEW RAX15... along with another ticket (which is still open since October!). Apparently Netgear doesn't support this device anymore.
If you're with Netgear, please share my disgust about that with management. If not, please be cautious about using this device.
Bill
Bump, disconnection is still occuring.
I still think this is a firmware issue. I've disabled AX support as the mod asked... If this does work that is even more indicative of a software issue with the router.
- Did you get any resolution to this yet? I have been having the same problem for awhile as well.
No real solution. It seems the only way to limit the issue is to disabled AX feature support...which basically negates a significant feature and purpose of the $150 router.
Netgear needs to push out a firmware update to fix this problem.
Bump still no solution besides disabling AX all together on a $150 AX router.
I also noticed RAX15/AX1800 is gone from the model list
This really is BS. We bought the RAX15 because we wanted AX. That was the entire point, and now the only way we can work around our problem is to turn off the very feature we bought the thing for? No firmware update in sight, and they remove the model from the catalog like it never existed while we the customers are left with their lemon and no solution. Shame on you netgear.
- This is hilarious! So it's not me it's you! Poor net gear and poor me for buying there products. Time for a change!
- I noticed this thread started a year ago (10/2020) and no resolution. Amazing. Wish I had looked before I purchased. Same problem. Locks out random devices and loses fiber connection multiple times a day. I have multiple routers, 2 NetGear, AX1800 and an AX6400 (1750) and only the Nighthawk has the problem. Also, when I log into the router I get warnings from BitDefender that the new AX1800 does not have a valid certificate. Spent extra money for the WiFi 6 for a bad router that is not reliable. I sell and Impliment commercial routers and AP’s, so I’m not a rookie at setup and configuration. This is a bad product.
