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XConan's avatar
XConan
Aspirant
Jul 26, 2023

RAX20 router after powering off and rebooting will lose all settings including mfr default password

Does anyone have this issue when they either power off the router or do a reboot from router admin, the router will reboot to default NETGEAR ssid but the instead of the default password that it was given it would be blank leaving no security? All one has to do is power the router off and in 1 out 3 tries it wipes out everything without even having to press the reset button.  I can't find the solution and the router has the latest firmware.

 

Thanks.

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  • michaelkenward's avatar
    michaelkenward
    Guru
    Jul 26, 2023
    XConan wrote:

    Does anyone have this issue when they either power off the router or do a reboot from router admin, the router will reboot to default NETGEAR ssid but the instead of the default password that it was given it would be blank leaving no security?

     

    Not seen that here often.

     

    What firmware version do you have on the RAX20?

    A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.

     

      • michaelkenward's avatar
        michaelkenward
        Guru
        Jul 27, 2023
        XConan wrote:

        V1.0.11.112_2.0.77

        The latest, as of today.

         

        A couple of things to try.

         

        You don't say if you have actually done a reset, using the button on the back.

         

        You could also try reinstalling the latest firmware. Maybe the current installation is damaged but not broken enough to fail completely.