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Forum Discussion

debrasheila's avatar
debrasheila
Aspirant
Dec 09, 2022

rax20

A site is being blocked on this computer but not on my other one. I am using Windows 10. model ax1800. I reset the router but that did not help.
Troubleshooting
plemans's avatar
plemans
Guru - Experienced User
Dec 09, 2022

You have the RAX20? 

What modem/gateway is it connected to? 

What firmware is on it? 

What site is getting blocked? 

Does it say whats blocking it? 

Are you using Armor or parental controls? 

debrasheila's avatar
debrasheila
Aspirant
Dec 10, 2022

ARRIS TM1602 MODEM

Optimum ISP

blocked site: epicmychart.optum.com

Error message: DNS_PROBE_FINISHED_NXDOMAIN

no Armor or parental controls

Do not know about firmware