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張勝硯's avatar
張勝硯
Aspirant
Oct 24, 2022

RAX200 1.0.10.140 Frequent disconnection

I recently updated to the latest firmware (1.0.10.140), and I often get disconnected internet for a few seconds, and it happens many times in a day, I can only go back to the firmware (1.0.5.132) to solve the problem, firmware (1.0.6.138) is unavailable due to DNS issues, RAX200 has been continuously updated with 2 problematic firmwares.

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  • iyang's avatar
    iyang
    NETGEAR Expert
    Oct 24, 2022

    Hi 張勝硯 ,

     

    Can we know what's connected device had connection drop issue ?

     

    Thanks.

    • 張勝硯's avatar
      張勝硯
      Aspirant
      Oct 24, 2022
      All wireless devices, laptop, cell phone, ipad.
      Still showing that Wi-Fi is working, but the network is completely unavailable, a disaster for gaming and business meetings.
  • FURRYe38's avatar
    FURRYe38
    Guru
    Oct 25, 2022

    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
    Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 

     

    Has a factory reset and setup from scratch been performed since last FW update?