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oopsyourhead's avatar
oopsyourhead
Tutor
Dec 27, 2019

RAX35 Access Point not receiving IP addresses

None of my devices receive an IP address from my modem/router when the RAX35 is set to Access Point mode. My previous router (an ASUS) did this just fine.

 

I've rebooted everything several times.

 

Modem/router (PACE 5268AC) is connected by a wired connection to the WAN port of the RAX35. The DHCP function on my Router/modem is not able to be turned off (no pass through mode). I saw this problem on another thread, but that thread wasn't technically for this issue, so i created another entry.

 

This is the thread where I saw the same thing mentioned:

 

https://community.netgear.com/t5/Nighthawk-Routers-with-WiFi-6-AX/Rax35-Wireless-Bridge-Mode-unavailable-in-web-gui/m-p/1831724

 

Probably the 4th or 5th entry on this thread.Describes my problem exactly.

6 Replies

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    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      Dec 27, 2019

      Hello oopsyourhead, 


      Thanks for posting. I'd like for our support reach out to you if you aren't in contact with them already. If you wish to be contacted, please send me a private message with your contact info and serial number. 

       

      Christian 

    • WeidnerJ's avatar
      WeidnerJ
      Aspirant
      Jan 11, 2020

      Have the same issue here.  Got the RAX 35 router myself and opened Netgear cases:  NETGEAR Support Case #41988819
      NETGEAR Support Case #41999187

       

      They talked me through a work around (sloppy at best) by turning off the internal DHCP and instead of using the WAN port to connect to my Google Fiber router, use a LAN port and bridge that way.  I took that router back to the store and got another one (I didn't want a work around for what I paid for this router) and it did the exact same thing.   So I contacted Netgear again to see if they had a newer version or a beta version of software to try but no luck so I have just lived with it being this way for now, periodically checking for new firmware.   I have had lots of Netgear routers used in AP mode, and definately know this isn't right - and that is a major bug that Netgear doesn't care about.

       

       

       
      		Router Information
      Hardware VersionR1.05
       
      Firmware VersionV1.0.3.62_1.0.1

       

      • oopsyourhead's avatar
        oopsyourhead
        Tutor
        Jan 11, 2020
        Yeah they gave me the workaround you're using too, but I don't think it's ideal. I may just replace the unit with another brand if they don't issue an actual fix