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johnson90's avatar
johnson90
Aspirant
May 09, 2023

RAX35 Devices can't see SSID

Up until last night my internet was doing pretty good, but I found out earlier today my devices can no longer see the SSID of either my 2.4 or 5 Ghz networks.  Everything in my settings for the router look fine, with both radios enabled and being broadcasted.  I decided I might need to do a firmware update from 1.0.4.102_1.0.1 to 1.0.5.104_1.0.1, but however this didn't help me any.  Also, when I try adding my wireless devices through the WPS button option, they become displayed as wired for some reason but still couldn't connect to the networks.  I can't figure what is causing this to happen.  Even factory resetting hasn't resolved the issue.

4 Replies

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    May 10, 2023
    johnson90 wrote:

    I can't figure what is causing this to happen.  Even factory resetting hasn't resolved the issue.

    Have you been through the basic reboot cycle?

     

    As this is a router, there is probably a modem sitting in front of it. You need to get the devices to forget any inherited settings. Among other things, that means rebooting the network.

    Be sure to restart your network in this sequence:

    • Turn off and unplug modem.
    • Turn off router and computers.
    • Plug in and turn on modem. Wait 2 minutes for it to connect.
    • Turn on the router and wait 2 minutes for it to connect.
    • Turn on computers and rest of network.

     

    • johnson90's avatar
      johnson90
      Aspirant
      May 10, 2023

      Unfortunately this does't work, and I've tried it several times.  I've also ran the setup for the router several times as well, which also didn't work.

       

      • michaelkenward's avatar
        michaelkenward
        Guru - Experienced User
        May 10, 2023
        johnson90 wrote:

        Unfortunately this does't work, and I've tried it several times.  I've also ran the setup for the router several times as well, which also didn't work.

         

        That's new information. So let's fall back on the usual boilerplate questions.

         

        It might help if you told people what the modem is in front of this router, if there is one. The make and model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?

        The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.

        Apologies for all the questions. But you can help people to help you by providing the information suggested in this forum's header:

         


        Subject (Include model number and brief summary)
        Model (Recommended - Helps the community give the best answers)
        Body (Include additional detail including model version, firmware, OS and environment where relevant.)

        They are there for a good reason.