NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Dib5889's avatar
Dib5889
Follower
Jun 29, 2020

RAX35 firmware from 1.0.3.62 to 1.0.3.8 Bug Tech Support is unaware of and NOT documented.

I updated my RAX35 firmware as suggest by my Netgear mobile app and Wi-Fi was intermittenly lost even though all LED"s were green. Occasional broadband connection was lost. Had to reboot the router at least once or twice a day. I was forced to purchase Gearhead tech support only to find thier recommendation was to roll back to a previous version. I should have done that on my own. 

 

2 Replies

Sort By
  • michaelkenward's avatar
    michaelkenward
    Guru
    Jun 30, 2020
    Dib5889 wrote:

    I was forced to purchase Gearhead tech support only to find thier recommendation was to roll back to a previous version. 

     

    For future reference, that's regular advice here. Costs nothing.

     

    Did it work?

     

     

    • bringo's avatar
      bringo
      Guide
      Jun 30, 2020

      i discovered the wifi problem and reverted back myself without being charged for paying support.  i wonder if they did that on purpose because they have not fully tested their firmware before being released....