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andrew3harris's avatar
andrew3harris
Follower
Oct 26, 2020

RAX40 and Alexa Netgear Skill. Alexa cant comminicate with router

The instructions are straightforward so why is this not working?!!!  I am trying to enable the Netgear Alexa skill.  My AX4 router is up and running.  I have Anywhere Access and Remote Login enabled and they both work fine from computer or Android Nighthawk app.  The Alexa skill was enabled and when prompted linked to Netgear successfully.  When I ask "Alexa, ask Netgear to ..." I get "I am unable to reach your Netgear router, check to see if it is on and connected to the Internet".

 

Any ideas or helpful suggestions out there?

 

Thanks.

1 Reply

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Nov 02, 2020

    Hello andrew3harris,

     

    If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below. 

     

    https://www.netgear.com/support/contact.aspx

     

    Christian