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Andy-s's avatar
Andy-s
Follower
May 29, 2020

RAX40 frequent disconnects Surface Pro 4, 5 MacBook

This new router works great with my Xbox, Lifx lights, security cam, Samsung S10, new Surface laptop 3 but with Surface Pro 4, Pro 5 and on Mac Book Pro 2016 (bootcamp) running Windows 10, it's keep disconnecting and wifi speed very slow specifically on Mac Book.
If I do hotspot with Mobile Phone using sim card not Nighthawk router, all devices work without any issues.
I have been reading other users post but no solution can be found.
Any help please

Thanks
Andy

2 Replies

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  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Jun 02, 2020

    Hi Andy-s,

     

    Welcome to the community! May you provide us with the firmware version your RAX40 is currently on? 

     

    Thanks,

    Christian 

    • subs_rlau's avatar
      subs_rlau
      Aspirant
      Sep 05, 2020
      Same issue here and my firmware version is v1.0.3.80_1.0.1. No issue for other devices using the router RAX40, except Surface Pro 6. The Surface Pro 6 works well with other networks, say Wifi shared by the tethering from mobile. Any advice?