RAX43 — Nighthawk AX5 5-Stream AX4200 WiFi Router "Loss of Internet while still connected."

Hello,

I am having issues with the wireless abilities of my RAX43. 

Problem:

Internet connection will drop suddenly, but I will still be connected to WiFi.

Notes:

• This will happen simultaneously, yet random, across all devices utilizing WiFi (5 Devices).
• It has occurred about once every hour.
• It will last for roughly 1-5 minutes.
• My home-pc, which has a wired connection to the router, will not lose connection.
• All lights are on the router that are normally on, are on. There is no change when the wireless internet drops.

Solutions Tried:

• I have rebooted the router manually by unplugging the router for 10 minutes.
• I have rebooted the router via nighthawk app on my cellphone.
• I have checked for any firmware updates on the nighthawk app (router firmware is up-to-date).
• I have rebooted my Internet Service Providers modem manually for 10 minutes.
• I have reached out to my ISP and they have informed me there are no issues from their end.
• I have checked my routerlogin.net/com for any issues (there are no red flags).
• I have checked my routerlogin.net/com from my PC (hard-wired) when the internet dropped, and my Wireless status still displays as "GOOD."

I am out of the very short warranty window, so I do not have any access to Netgear's certified support. While I do not agree with their lack of efforts to help, I am hope the community can. I take very good care of my router and other internet components.

Any help would be appreciated!

Mitch.