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mjaffry
Aug 15, 2024Follower
RAX43- Nighthawk AX5/AX4200- Difficulty Accessing Internet After Firmware Update w/o VPN
I updated the firmware on my Nighthawk RAX43 router this past April/May and ever since, I have had significant issues accessing the interest. I have Verizon FIOS, and prior to the firmware update, had no trouble at all and got really good speed for my 1Gb connection. Now, almost every website I attempt to access times out and rarely connects. As a result, I've started using a VPN and for the most part my internet access is restored...except for some USGOV websites that perform additional validations. I use EDGE most of the time, but have also tried FIREFOX and CHROME, and while they are slightly better at accessing the internet, they also frequently time out without connecting. No other setting were changed on my router or in the browsers. So what happened? What should I check? Any assistance or recommendations would be greatly appreciated!! Thanks in advance, Mark
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What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.Does this happen to all devices?
Wireless and ethernet connections?
Has a power off for 1 minute then back ON with the ISP modem and router and satellites been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
Has a factory reset and setup from scratch been performed since last FW update?What version of Fw was working for you before?