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Forum Discussion
achris51
Mar 23, 2023Aspirant
RAX43 randomly drops internet routing.
I am having a heck of a time figuring this one out. In general the router works pretty good, but at times it's frustrating to use. This is the second one that I have bought but that isn't really rele...
achris51
Mar 29, 2023Aspirant
Ok so this is what I have so far.
- Modem is from Spectrum, it is made by Hitron and the Model# is ES2251
- Using the cables that came with the devices which are some CAT 6 and some CAT 6E.
- We have about 5 neighboring networks but usually only 1 or 2 will be visible and they have signal less than -75 dBm to -100 dBm
- 2.4 is set to Auto. Usually do not leave it on one channel because closest neighbors network will follow and be on the same chanel if it's set manually, Auto seems to work best as all the Neighbors are now on their own channel.
- 5.0 is set to channel 136 [DFS] (I am not near any radar sources and the router has never automatically changed the channel out of DFS.
- I have done power cycling of the modem and router in the past (while this issue was occuring) and they did not resolve the issues.
- During initial setup I did have to do a factory reset 2 times. During the setup I updated the firmware and was unable to connect devices wirelessly (any device that I connected would have an "authentication error" and the only way to connect to the router was through ethernet) After 2 resets I was able to stay connected and finish the setup.
- I have the full IP pool opened up but that can be changed if needed. (I have about 40 devices right now with about 20 active consistently, e.g. (15 consumer devices and 25 IoT devices, 7 of which connect once per day)
Is there a way to get a more detailed log of what is happening during these drop-outs? The logs that I get from the Advanced tab in the configuration page don't seem to have all that much information.
microchip8
Mar 29, 2023Master
Officially, the RAX43 supports up to 25 devices max per band. You might be pushing it so it drops some?
- KitsapMar 29, 2023Master
microchip8 wrote:
Officially, the RAX43 supports up to 25 devices max per band. You might be pushing it so it drops some?microchip8, can you share your reference for the 25 devices max per band?
There is different information provided here:
https://kb.netgear.com/24043/How-many-WiFi-client-devices-can-my-NETGEAR-router-support
You will find the RAX43 included in the drop-down list on the right side of the page under Wireless AX Router Nighthawk (WiFi6).
- microchip8Mar 29, 2023Master
Kitsap wrote:
microchip8 wrote:
Officially, the RAX43 supports up to 25 devices max per band. You might be pushing it so it drops some?microchip8, can you share your reference for the 25 devices max per band?
There is different information provided here:
https://kb.netgear.com/24043/How-many-WiFi-client-devices-can-my-NETGEAR-router-support
You will find the RAX43 included in the drop-down list on the right side of the page under Wireless AX Router Nighthawk (WiFi6).
I don't have a link. It says so on the box of the router which I still have. "Suitable for up to 25 devices".
- KitsapMar 29, 2023Master
microchip8 wrote:
Kitsap wrote:
microchip8 wrote:
Officially, the RAX43 supports up to 25 devices max per band. You might be pushing it so it drops some?microchip8, can you share your reference for the 25 devices max per band?
There is different information provided here:
https://kb.netgear.com/24043/How-many-WiFi-client-devices-can-my-NETGEAR-router-support
You will find the RAX43 included in the drop-down list on the right side of the page under Wireless AX Router Nighthawk (WiFi6).
I don't have a link. It says so on the box of the router which I still have. "Suitable for up to 25 devices".
Thanks, something may have changed in a firmware update.