RAX45 and Ooma

Question

Hello,&nbsp;I recently upgraded from Nighthawk X6S model R7960P to Netgar AX6&nbsp; RAX45.&nbsp; I had the Ooma Telo Air Wireless (https://www.ooma.com/telo/wireless-voip-phone-adapter/) connected with via Wifi with no complaints.&nbsp; Ever since the upgrade, I've been getting callers telling me that the voice on their end is constantly getting cut off to the point where the calls are not understandable.&nbsp; I've rebooted the router, modem, and Ooma appliance several times, but I still have the same issue.&nbsp; Does anyone have any ideas as to what else I can do to troubleshoot the problem?&nbsp;-Javier&nbsp;

plemans · Answer

a couple things you can try.&nbsp;1. disable sip/alg.&nbsp;https://kb.netgear.com/30796/How-do-I-disable-SIP-ALG-on-my-NETGEAR-device-using-the-router-web-interface2. try putting the ooma's ip address into the netgears dmz. It would automatically forward all data to it.&nbsp;

javidelgadillo · Answer

Tried both at the same time.&nbsp; It got better but still experienced intermittent choppiness when listening.&nbsp; Instead of attaching via WiFi, moved the Ooma base and connected it via ethernet cable to the router.&nbsp; That's better.&nbsp; Just sucks since there isn't much space for the phone base where router is located.&nbsp;&nbsp;

plemans · Answer

Have you tried changing what wireless channel is used for 2.4ghz?What actual hub do you have for ooma?&nbsp;

javidelgadillo · Answer

haven't tried changing the channel.&nbsp; Ive got the Ooma Telo Model No: TELOAIR105.How will changing the channel affect all of the other devices that are currently connected on the 2.4GHz wireless?&nbsp;-Javier

plemans · Answer

2.4ghz is sensitive to interference. Changing the wireless channels used could make other devices function better if you're moving to a less congested 2.4ghz channel.&nbsp;

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RAX45 and Ooma

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