Rax45 keeps disconnecting

Question

Rax45 suddenly started to crash and disconnect for no reason. The network will show up and I can connect to it, but there’s no actual connection whatsoever and the only way I can fix this is just sitting for 25 minutes rebooting the router over and over again. It can happen multiple times a day or it might happen once a day.

plemans · Answer

What modem/gateway is it connected to?What firmware is on it?&nbsp;Do wired devices have issues when it happens? Or just wireless?&nbsp;When it happens, are you able to log into the router?&nbsp;when it happens, what does the internet led show on the router?

hanabii · Answer

Firmware is up to date. Both wired and wireless devices have issues and nothing gets a connection. I’m able to log into the router sometimes, because sometimes the routers power and internet leds just turn orange but it’s resolved by me just turning it on and off again and again. When I log in the internet led is usually orange and it just shows that internet is offline.

plemans · Answer

hanabii&nbsp;wrote:Firmware is up to date. ----what actual version are you on? "the latest" changes, isn't, or doesn't help people who might have this issue in the future. Both wired and wireless devices have issues and nothing gets a connection.----more details on this. They aren't connected to wifi, they even show an ethernet connection, or they says something like "connected, no internet" or "unable to resolve ip"&nbsp; I’m able to log into the router sometimes, because sometimes the routers power and internet leds just turn orange----when its orange, are you able to access the modem's interface through the router?&nbsp; but it’s resolved by me just turning it on and off again and again. When I log in the internet led is usually orange and it just shows that internet is offline.---So we'd want to check the modem connection. What actual modem do you have? it might not be that your "fixing" the router but the rebooting is causing the modem to give it a new ip address.&nbsp;&nbsp;

hanabii · Answer

I’m on firmware v1.0.2.82. It’ll show up that the network is online, and I can connect but there’s mot actually any internet. I’m not too sure as to what you mean accessing the modems interface through router. I also don’t know what modem I have, it’s just a very basic one that frontier provided. I also apologize for not having any clue as to what I’m doing because I don’t know anything about routers and wifi related stuff

plemans · Answer

On the modem there should be a label with a model number on it.&nbsp;we're trying to determine if the problem is actually the router, if its the modem, or the isp.&nbsp;If you're able to access the router, that's telling us the connection to the router is good. Then you try to access the modem/gateway when you're having issues. The model number should give us enough info to at least figure out how to access the modem.&nbsp;

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Rax45 keeps disconnecting

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