NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
RAX45 router stopped working with xbox apps and consoles
Hey very odd situation. One day my router just stopped working with my xbox and related apps on my PC and phone. Xbox console indicates no issues with internet connection, but it will not access the internet. All other internet access works on my computer and phone when connected to wifi but the xbox app does not. When I switch to cellular/mobile hotspot, both apps and console work! I tried cloud gaming through a browser on my PC on wifi and it also worked just fine. There are no blocked websites or anything prohibiting Xbox related products or apps. I contacted my ISP and Xbox support but they did not figure out the issue and told me to talk to netgear, but I do not want to pay $99 for the answer. I tried factory restoring my router and I tried rolling back to the last 2 updates available for the router and nothing works. Anyone else have this issue or know how to fix it?
3 Replies
I am also running Firmware Version V1.0.11.112_2.0.77. I upgraded to the latest and then walked my way back down to this version (2 updates back).
another update.... I have port forwarded the manufacturer recommended ports (Port 88 (UDP) / Port 3074 (UDP and TCP) / Port 53 (UDP and TCP) / Port 80 (TCP) / Port 500 (UDP) / Port 3544 (UDP) / Port 4500 (UDP)) to my static Xbox IP address to no avail.
Did you disable uPnP before configuring Port Forward rules?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
