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Marc2023's avatar
Marc2023
Aspirant
Jul 29, 2023

RAX48 Firmware Upgrade Failed

My RAX48 failed to complete a firmware update.  Ended up having to do a factory reset.  Now it works for a week or two then looses access to the internet.

 

Since it is no longer under warranty , is there any diagnostic tools available to check the health of the unit?  Never had a router die so fast.

 

Thanks,

Marc

 

 

3 Replies

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  • Kitsap's avatar
    Kitsap
    Master
    Jul 30, 2023
    Marc2023 wrote:

    My RAX48 failed to complete a firmware update.  Ended up having to do a factory reset.  Now it works for a week or two then looses access to the internet.

     

    Since it is no longer under warranty , is there any diagnostic tools available to check the health of the unit?  Never had a router die so fast.

     

    Thanks,

    Marc

     

     

    How did you try to accomplish the firmware update when it failed?  Through the firmware update page of the user interface or did you try to do a manual update?  Were you eventually successful in updating the firmware?  What is the current firmware version on your router?  The latest is not an answer.  The firmware version number is necessary to allow confirmation.

     

    What is the brand name and model number of the modem/ONT that is connected upstream between your router and the internet?

     

    Experienced Netgear users, manually update the router firmware when it is necessary.  See here:

    https://kb.netgear.com/23960/How-do-I-manually-update-the-firmware-on-my-NETGEAR-router

     

     

     

    • Marc2023's avatar
      Marc2023
      Aspirant
      Jul 30, 2023

        Thanks for the info.

       

      Tomorrow I will  try upgrading the firmware  to version V1.0.15.128 on my RAX48 using the manual process to see if this fixes the issue.  

       

      Not 100% convinced this will solve the problem because I did a factory reset and the router has been unstable ever since?

       

      I know it isn't the modem issue because I purchased  an AX1800 and it connected no problem

       

       

       

      • Kitsap's avatar
        Kitsap
        Master
        Jul 30, 2023
        Marc2023 wrote:

          Thanks for the info.

         

        Tomorrow I will  try upgrading the firmware  to version V1.0.15.128 on my RAX48 using the manual process to see if this fixes the issue.  

         

        Not 100% convinced this will solve the problem because I did a factory reset and the router has been unstable ever since?

         

        I know it isn't the modem issue because I purchased  an AX1800 and it connected no problem

         

         

        Still does not answer the question about the manufacturer and model number of the upstream modem. 

         

        Your AX1800 is what model number specifically?