NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
RAX5 not broadcasting wifi
Since doing a factory reset, my RAX5 router is not broadcasting wifi. When I tried to log into it directly, I got a splash page that said to use the Nighhawk app, but the app is not seeing the router, either. I know that all of my cables are fine, as they work on my old router. I was able to see the RAX5 before a factory reset. I e made sure to connect the modem, then the router and have power cycled both multiple times. I’m on Spectrum with a Sepectrum supplied modem and my old router is also a Netgear. Does anyone have any suggestions?
8 Replies
A couple things.
1. There isn't an RAX5. Its a 2 digit number at least. What actual model do you have?
2. On the splash page that says to use the app, there's a link at the bottom that says "i don't have a smartphone" or similar. Click on that and you can go through setup through the browser
3. Did the wifi on/off button get hit during the reset? Happens a lot. You have to push and hold it for at least 2 seconds to re-enable the wifi
- It’s also called AX1600. I checked the bottom of the router and it says RAX5🤷🏼
I tried the link on the splash page, but it doesn’t work.
I don’t see a wifi on/off switch anywhere.
Thanks.
Gabnxe wrote:
It’s also called AX1600. I checked the bottom of the router and it says RAX5🤷🏼
I tried the link on the splash page, but it doesn’t work.
I don’t see a wifi on/off switch anywhere.
Thanks.Oh Dang. I didn't think they could go cheaper than the RAX10. Wow. They did. No wifi on/off in the manual for a hardware button I could find.
I'd try factory resetting and starting over. While plugged in, push and hold reset for 7-15 seconds until the lights blink. Let it boot back up. then try hardwiring into it for setup. The splash page *should* have that link you can click on to setup with the browser. I've not found a router without one but I didn't know about this device.
Looks like its about $70 at wallyworld. I'd return it if was me. I like Netgear because they let me test things but that thing is the most basic of AX devices. There's much better devices for that price or slightly more. Just do a quick search on amazon for netgear renewed. You could pickup a MK63 mesh system for $100. Heck, the Arris w31 can be sourced from fleabay for $60 and will stomp that router into the ground. Its an AX11000. So many better options than an RAX5. Still stunned they made that. And are charging that much for it.
- It’s also called AX1600. I checked the bottom of the router and it says RAX5🤷🏼
I tried the link on the splash page, but it doesn’t work.
I don’t see a wifi on/off switch anywhere.
Thanks.Is this your router?
