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Wade0004's avatar
Wade0004
Aspirant
Aug 09, 2021

RAX50 - Refused to Connect to device

My router began throwing up this error ( ERR_CONNECTION_REFUSED ) when I'm trying to access a device from outside my network.  Inside the network I can access it fine.  And I used to be able to access it fine also, all the time.   Now I can access it about 75% of the time, but every now and then i get the error and I have to reboot the router, which makes it work.  

I suspect it was the firmware update,  but I really can't say that for sure, except that is the only thing that has changed other than father time clicking along.  But I've had the router less than a year, so i sure hope that isn't the issue.

 

Hardware: RAX50

Firmware: v1.0.2.82

 

Anyone have any sage advice or want to commiserate with me?

8 Replies

  • Sorry I didn't include this in the orignal.  The device is hard wired and has a static IP set up also.

  • What modem/gateway is the router connected to? 

    What device is this you're trying to access and what program/process are you using to try to access it? 

    • antinode's avatar
      antinode
      Guru

      > My router began throwing up this error ( ERR_CONNECTION_REFUSED ) when
      > I'm trying to access a device from outside my network. [...]

       

         What is this "a device"?  "access" how?  Web browser?  Some
      device-specigfic app?  Other?  Presumably, your _router_ is not
      "throwing up this error"; the program you're using "to access a device"
      is doing that.

       

         Normally, "connection refused" means that the program made contact
      with the destination system (in this case, your router), but no one was
      listening at the specified port.  For a local connection, using the
      server's LAN IP address, that would suggest that the server program is
      not running/listening at that port.  For a remote connection, using the
      router's WAN/Internet IP address, bad port forwarding by the router is
      another possible cause.

      > [...] from outside my network. [...]

       

         Did you configure port forwarding on the router, or are you relying
      on UPnP, or a DMZ server specification, or what?


      > I suspect it was the firmware update, but I really can't say that for
      > sure, [...]

       

         Loading the older firmware would be one way to test that hypothesis.

       

         Visit http://netgear.com/support , put in your model number, and look
      for Downloads.  (For older versions, under Firmware and Software
      Downloads, look for "View Previous Versions".)  Find the kit(s).
      Download the kit(s) you want.  Read the "Release Notes" file for
      instructions.  (In the User Manual, look for "firmware", and,
      especially, for a topic like "Manually Upload Firmware to the Router".)
      When that fails because of a deficient User Manual, try:

       

            https://kb.netgear.com/23960

       


      > The device is hard wired and has a static IP set up also.


         Terminology: A "static" address is configured on the device itself.
      What you configure on a (DHCP server on a) router is a reserved dynamic
      address, not a static address.  Either one should fix the address of a
      device, but some implications are different.

      • Wade0004's avatar
        Wade0004
        Aspirant

        Just to reiterrate, it was working perfectly for 6-7 months.

         

        >  What is this "a device"?  "access" how?  Web browser?

         

        I'm using a web browser to connect.  The web browser threw up the error. Agreed.  I believe, but don't know that it did so because it could connect to my router but not connect to the Raspberry Pi.

         

        > For a local connection, using the
        >server's LAN IP address, that would suggest that the server program is
        >not running/listening at that port. 

         

        When I connect on the LAN I have to type in 192.168.1.38:30000 because I believe that the Pi is listening at that port.  If I type any other port (or no port) then it won't work even on LAN (nginx reverse proxy throws up a 404).

         

        >Did you configure port forwarding on the router...

         

        I configured Port Forwarding on the router.  But I could have done it wrong.  Screen shot attached.

         

         

        >Loading the older firmware would be one way to test that hypothesis.

         

        I will test rolling back to previous version after I read patch notes, TYVM for the link/idea!   :) 

         

        >Terminology: A "static" address is configured on the device itself.
        >What you configure on a (DHCP server on a) router is a reserved dynamic
        >address, not a static address. 

         

        I honestly can't recall if i only reserved the address in the router (i know i did that) or if i gave it a static address in the Pi.  And didn't know there was a difference TBH. thanks.

         

    • Wade0004's avatar
      Wade0004
      Aspirant

      I am using a Netgear CM1000v2 cable modem

       

      The device is a RaspberryPi running a gaming server for FoundryVTT