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Forum Discussion

Aspirant

Jun 27, 2023

Rax50 bricked? Doesn't appear after firmware upgrade attempt

Just tried to install new firmware version, after the install, it said successful and that I needed to restart the hardware. Restarted it but now the device doesn't appear in the wifi selection menu. ...

Troubleshooting

Guru - Experienced User

Jun 27, 2023

What FW version?

What Hardware version is your RAX50? V1 or V2? Look at the sticker under the router to see if there is a V2 seen on the sticker...

otakukj
Aspirant
Jun 27, 2023
I checked the underneath the router but I didn't see either v1 nor v2 so I assume it is v1. At the time I got it I hadn't heard of another version. I was upgrading firmware from version 386.5_2 to version
RT-AX58U_388.2_2_puresqubi.w
- FURRYe38
  Guru - Experienced User
  Jun 27, 2023
  If you don't see a v2 then it should be a v1 and you should use v1 FW from this post seen here:
  
  https://community.netgear.com/t5/Nighthawk-with-WiFi-6-AX-and/New-RAX35-38-40-42-43-45-50-54-Firmware-Version-1-0-15-128-Hot/td-p/2314558/jump-to/first-unread-message
  
  RT-AX58U_388.2_2 is NOT a valid FW version. This looks like a ASUS router mfr FW name version. Would NOT be compatible on the RAX50 router.
  - otakukj
    Aspirant
    Jun 27, 2023
    OK thank you I appreciate the quick response I'll try the firmware from the link. One question though how can I access the router to install the firmware from there? Since the router no longer shows up in my choices for a wifi connection. I assume I'll probably need to use a USB stick or something?