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Forum Discussion
RAX50 Issues & Lost Connection
I purchased the Nighthawk AX5400 (RAX50) router a while ago. Have no complaints 95% of the time. Speed and coverage is excellent. However, every month or so I have issues with my devices losing connection. Everytime its "solved" by unplugging both the stock ISP provided modem and the new router for about 10 seconds and then we're back in buisness.
But why is this happening? I'll go to watch a show on the tablet; it shows the wifi connection in the settings, but refuses to actually connect to them. Sometimes it will give me a prompt to put in my password again, and then tell me it's wrong. I'll restart the device, no luck. Even the two desktops with direct connections will lose access. Majority of the time it will just ignore my click or tap to connect, stall the device for a second and ask if I want to connect again.
All led indicators on the router show there are good signals for 2.4 and 5g as well as internet activity, but still refuses to connect. Almost as if the router itself bugs out and needs time to cool off.
Is there a setting for automatic reboots? Or do I chalk this up to "just somthing I have to do every once in a while".
Also, this issue does not resolve itself. Sometimes we will go all day without realizing the wifi is not working, and then we've blown a good part of our gigs from the cell phone plan.
In addition, during one of these episodes I checked the nighthawk app, and while on local connection, it shows no issues. It still labels each device as being connected. I have around 14 things connected normally (mainly android items, cameras, ring doorbell, Alexa, and a couple smart tvs).
If I'm missing something simple, or if this is just the way things are, any help in the right direction would greatly appreciated!
But why is this happening? I'll go to watch a show on the tablet; it shows the wifi connection in the settings, but refuses to actually connect to them. Sometimes it will give me a prompt to put in my password again, and then tell me it's wrong. I'll restart the device, no luck. Even the two desktops with direct connections will lose access. Majority of the time it will just ignore my click or tap to connect, stall the device for a second and ask if I want to connect again.
All led indicators on the router show there are good signals for 2.4 and 5g as well as internet activity, but still refuses to connect. Almost as if the router itself bugs out and needs time to cool off.
Is there a setting for automatic reboots? Or do I chalk this up to "just somthing I have to do every once in a while".
Also, this issue does not resolve itself. Sometimes we will go all day without realizing the wifi is not working, and then we've blown a good part of our gigs from the cell phone plan.
In addition, during one of these episodes I checked the nighthawk app, and while on local connection, it shows no issues. It still labels each device as being connected. I have around 14 things connected normally (mainly android items, cameras, ring doorbell, Alexa, and a couple smart tvs).
If I'm missing something simple, or if this is just the way things are, any help in the right direction would greatly appreciated!
1 Reply
adgembr wrote:
I purchased the Nighthawk AX5400 (RAX50) router a while ago. Have no complaints 95% of the time. Speed and coverage is excellent. However, every month or so I have issues with my devices losing connection. Everytime its "solved" by unplugging both the stock ISP provided modem and the new router for about 10 seconds and then we're back in buisness.What is that ISP provided modem?
What firmware version do you have on the RAX50?
A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:
Nighthawk Routers with WiFi 6 (AX) - NETGEAR Communities
I will ask the Netgear moderator to move your message.
In the meantime you could visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.
You may have done this already. I can't tell from your message.
I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.
