NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Hellman's avatar
Hellman
Tutor
Apr 13, 2022

RAX50: Random internet connection

This router is strange. Phones connect without any problem. My PC laptop can connect but only to the 5G. My PS5 doesn’t connect at all anymore. It did before. My Nighhawk-app can’t connect to the router. What is going on??

8 Replies

Sort By
  • plemans's avatar
    plemans
    Guru
    Apr 13, 2022

    1. what firmware is on the router? 

    2. what modem/gateway is the router connect to? 

    3. did something change? Its been working fine and then without a known change, something stopped? 

    4. sometimes a factory reset is a fast/easy fix. Did you try that? 

    • Hellman's avatar
      Hellman
      Tutor
      Apr 13, 2022
      1) I don’t know since I can’t connect with the app. How can I update it without the app?

      2) Not sure what you mean. It’s connected to the number 1 port.

      3) actually I had problems with it a few times before but this is new. Before it didn’t connect to anything.

      4) I did this before, but after that I had a lot of other issues like it couldn’t connect to anything. But it shouldn’t be necessary to do that 2-3 times per year right? I had it for not even 1 year.
      • plemans's avatar
        plemans
        Guru
        Apr 13, 2022
        Hellman wrote:
        1) I don’t know since I can’t connect with the app. How can I update it without the app?---you can log in through the browser. That lets you check firmware version. I we usually recommend on the forums that to update firmware, do it over a hardwired connection and to manually do it. 
        https://kb.netgear.com/23960/How-do-I-manually-update-the-firmware-on-my-NETGEAR-router

        2) Not sure what you mean. It’s connected to the number 1 port.---but what modem/gateway/ont is supplying the netgear router with connection to the ISP?

        3) actually I had problems with it a few times before but this is new. Before it didn’t connect to anything.

        4) I did this before, but after that I had a lot of other issues like it couldn’t connect to anything. But it shouldn’t be necessary to do that 2-3 times per year right? I had it for not even 1 year.---it shouldn't require frequent factory resets. But I've seen firmware updates that needed a factory reset because they caused issues. and maybe it auto-updated. the RAX series is the newest series.