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ZeroDiscipline's avatar
ZeroDiscipline
Aspirant
May 12, 2022

RAX54 / AX5400 - [email failed] internet connection is dropped

Recently installed/upgraded to the AX5400 router.  I have email set up to send logs daily in the AM. But, receiving an error each day when it attempts - "[email failed] internet connection is dropped".  I can manually send the log when signed on via administration>logs>send log without issue.  My previous netgear R7000 sent without issue as well.

 

Any suggestions on what may be going on?

 

thanks!

 

2 Replies

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  • ralfalfa's avatar
    ralfalfa
    Aspirant
    May 14, 2022

    This has happened to me as well on my RAX45, but it seems to be an issue with the mail server, rather than the router itself.  I suggest you use a public smtp mailer, like gmail.

     

    Another question, is your RAX54 controlling the public ip, or is it behind a NAT with your ISP modem in front?

    • ZeroDiscipline's avatar
      ZeroDiscipline
      Aspirant
      May 15, 2022

      Thank you for the reply!

      Yes, already using gmail email/server.  What is strange, is I changed the time it sends the log to a couple hours later and it is now sending. BUT, it throws some sort of error in the log:

      "[email failed] Must issue a STARTTLS command first. 10-20020a17090a01ca00b001cd4989ff70sm4691610pjd.55 - gsmtp,"

      But, I DO get the email now so not sure what it is complaining about.

       

      And, ISP controls public IP.