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RickWu's avatar
RickWu
Tutor
Jun 22, 2021

RAX70 DNS cannot be resolved

Hi Netgear

In RAX70 DNS using "ISP dynamic acquisition" or "manual setting", the device I have on hand often fails to resolve DNS, and the DNS must be set on the client device to resolve it normally. I saw that other WIFI devices in the forum seem to have problems with DNS failure. , Can it be solved, or can I let DHCP add DNS delivery to solve it? If I keep setting manually from the client device, I feel sad that Netgear will not buy it next time.

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  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Jun 29, 2021

    Hello RickWu,

     

    If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below. 

     

    https://www.netgear.com/support/contact.aspx

     

    Christian 

    • RickWu's avatar
      RickWu
      Tutor
      Jun 30, 2021

      A case has already been opened. It seems that many people in the forum have these problems, but you don’t pay much attention to this problem.

      • rubensz's avatar
        rubensz
        Tutor
        Oct 30, 2021

        I've tried 2 RAX70 bought from Amazon. Both same bad experience. 

        Probably I will return it to amazon as the 1st one (sent back because I thought warehouse issue), not sure I will try to bought the 3rd, it is really insane activity.

        Please Netgear give a kind of solution. thanks