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MikeWWW's avatar
MikeWWW
Aspirant
Sep 05, 2020

RAX80 - Aruba VPN fails

I am having many problems connecting to my company network through this router using Aruba VPN software. When I can get a connection, it is so slow as to be useless. 

 

The problem reproduces on multiple devices, and those devices have  no problem connecting when this router is not involved. I don't have problems with other commercial VPNs.

 

I have so far tried these WAN setup recommendations, without any successful outcome

* disabling Port-Scan and DOS Protection

* enabling Respond to Ping on Internet Port

* changing NAT Filtering from Secure to Open

* disabling SIP ALG

Firmware has been updated to V1.0.3.102_1.0.48

 

I don't have the networking knowledge to make sense of the other Netgear articles (which have broken internal links) e.g. https://kb.netgear.com/966/Troubleshooting-VPN-passthrough-for-home-routers 

 

5 Replies

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  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Sep 10, 2020

    Hi MikeWWW, 

     

    Have you had a moment to check in with your employer for any input regarding this? 

     

    Christian 

    • MikeWWW's avatar
      MikeWWW
      Aspirant
      Sep 11, 2020
      I tried that first, but because it appears to be a problem external to their control ie this router, it's not something they can handle. The VPN services thousands of other network users, so if they'd encountered this it would be documented.
      • Christian_R's avatar
        Christian_R
        NETGEAR Employee Retired
        Sep 16, 2020

        Hi Mike, 

         

        And have you had a moment to contact our support team? If not, please send me a private message with your contact info. I can assist with our support team reaching out.

         

        Regards,

        Christian