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Retired_Member's avatar
Retired_Member
Oct 02, 2020

RAX80 AX6000 WiFi issue after reboot, manual WiFi Button and Solved

Hi Everyone,

 

Thanks for your time to read me message, I purchased a Netgear WIFI 6 Smart Router model RAX80 AX6000. I have been followed the guide way to setup everything is fine, and the current firmware is the latest version. but there is an issue is about the WiFi not available once reboot. ( sometime not everytime ) I tried to change a the WiFi via different channel and bandwidth but no help (tried from multiple devices is the same result, even restore to the factory setting or upload the new firmware file from my computer.)  The only way is pass the WiFi button on router and open it again is possible to use. otherwise I have to reboot again until it works. Does anyone else has the same issue on the new firmware? 

 

 

- Jason

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  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Oct 08, 2020

    Hi Jason,

     

    If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below. 

     

    https://www.netgear.com/support/contact.aspx

     

    Christian 

    • Retired_Member's avatar
      Retired_Member
      Oct 10, 2020

      Thanks Christian,

       

      Yes I did purchased RAX80 recently but the issue has been solved by itself, only need to wait for a bit long time is possible to connect the WiFi signal, I am not sure is it normal or some kind issue on it, but it works well right now, if any question for future conversation that I would like to discuss with you again, appreciated for your help.

       

      Jason.