NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
RAX80 Firmware V1.0.1.56_1.0.23 needs work!
Not even sure where to post this since my model number is RAX80. Anyway, the QOS sucks, and the DHCP must be screwed on firmware Firmware V1.0.1.56_1.0.23. Or the http interface doesn't update if y...
Did you reset the router to factory settings after the firmware flash?
New firmware sometimes introduces changes that are not compatible with the old configuration.
So while it isn't guaranteed to fix problems a factory reset is the first thing to try if you have issues with new firmware.
This is a nuisance because you then have to reconfigure the device all over again.
By the way, you have just joined in on an existing long-running conversation that may or may not have anything to do with your problems.
There is a good chance that the official support team is busily monitoring new conversations and may miss your addition to this one.
michaelkenward wrote:Did you reset the router to factory settings after the firmware flash?
New firmware sometimes introduces changes that are not compatible with the old configuration.
So while it isn't guaranteed to fix problems a factory reset is the first thing to try if you have issues with new firmware.
This is a nuisance because you then have to reconfigure the device all over again.By the way, you have just joined in on an existing long-running conversation that may or may not have anything to do with your problems.
There is a good chance that the official support team is busily monitoring new conversations and may miss your addition to this one.
I believe the first thing I did was upgrade firmware before trying to set it up. I actually tried to load in a cfg file from my older (and very stable R8500) with no luck. Started setting it up, but had some issue with admin password, so I belive it was then that I reset the unit by holding reset pin for 10 seconds and started over. So, short answer is "yes", but I'm sure I'll be asked to do that again when I get through to Netgear support (on hold now)...
Netgear support guy said he would "check if these problems are known on this model", which is pretty funny when you consider this particular thread on their community website!
I'm curious to know if any people in the community have reported a completely stable use of the RAX80. Support refused to replace the unit since I purchased it (new) from an eBay seller! They suggested factory reset, downgrading the firmware as only options.
What firmware is reasonably stable?!
Thx,
J
Already reset. Can't use customer service because they made it impossible to reach them. Sure I have a year warranty, however, I can't use chat, email, or phone service. This is according to their site. Again. 3 routers. 1 burnt out after a year (no power), the current is bricked because of this recent firmware update. That's a $400 dollar regret.
JJsalsa wrote:
I actually tried to load in a cfg file from my older (and very stable R8500) with no luck.Uh oh. A seriously bad idea. Settings are not transferable between different models. It could even be a great way to break a router, although they do try to prevent people from performing truly mad moves like that.
What else is on your network? The modem?
ThisSucks wrote:
Can't use customer service because they made it impossible to reach them.
How did you try?
Here's my update to this saga we all seem to share:
Support told me that they can't replace the unit since I purchased it from a private seller. It was clearly new when I got it (shrink wrap still intact) and registered fine on the Netgear site. So, if you buy one and change your mind, and sell to a friend, they are saying that voids the warranty!
On the technical side, I down graded to the 1.0.1.56 firmware (from 58) that is the subject of this thread and it has behaved a lot *better* than 58. But still has crashed about 4 times today. Seems to do better when it's in use than when I leave it alone! Tempted to keep moving back in time... next would be 1.0.1.40. But I may just re-install my old, very stable R8500 model that works fine but has about 1/2 the throughput... Truly a bummer they would release such crap.
J
I have not tried any earlier firmwares. 1.0.1.56 seems to be more stable to me then the latest 1.0.1.58.
More followup since I downgraded firmware to 1.0.1.56:
Router still craps out at least 4-5 times/day and seems to do so more reliably when I'm NOT using the wireless connection - as in when I'm gone or during night.
Oddly, when I do a hard factory reset using a paper clip and reset button, it always comes back to the state it was in prior to that after boot - meaning that all my settings are still there. I was advised by Netgear and this community to do a factory reset after any firmware change and that I'd need to re-enter all my settings. So, how is it that a hard reset does not lose the previous state??
Jake
Have you tried doing factory reset in the GUI? That is the only method I have tried and it works, I have not experienced any resets with 1.0.1.56 but I had plenty of resets with 1,0.1.58 especially when my Apple Watch tried to connect to the WiFi.
Regarding Factory Reset: The User Manual describes using the reset button as the way to do this. along with the Erase function to erase all settings, so I have not yet tried the Erase function. But very oddly, the reset button method does not erase the settings on my unit. I hold it for at least 5 seconds as instructed.
One more oddity: I see a lot of DoS attacks reported in the log and I've read that this happens in other models too. I see no such thing in my older R8500. My new modem (ATT fiber) is set in "passthrough" mode, so it simply passes the I/P address assigned to it from the network to the Router. I'm wondering if I should instead let it assign an address to the RAX80 via DHCP or assign one manually that is on its internal network...
Otherwise, I replaced the R8500 for now since so tired of the constant power resets needed with the RAX80! Very very frustrating...
JJsalsa wrote:
One more oddity: I see a lot of DoS attacks reported in the log and I've read that this happens in other models too.
Netgear is great at creating false reports of DoS attacks. Many of them are no such thing.
Search - NETGEAR Communities – DoS attacks
Just use whois to see who is behind some of them. You may find that they are from places like Facebook, Google, even your ISP.
Here is a useful tool for that task:
IPNetInfo: Retrieve IP Address Information from WHOIS servers
1.0.1.56 seems to be the most stable for me compared to 1.0.1.58. Even though one of the bugs I experience with both firmware is that on my GIG connection through Spectrum periodically the max speed I would get over Ethernet or Wireless 5G is 500 Mbps down. I would have to reboot the router to regain full speeds.
Anyone know what is an acceptable download speed over 5G connecting at 866 Mbps? The fastest I seem to get on speed tests on my iPad Air 2019 is 640/40. I was able to get around 660/40 sometimes on 1.0.1.58 but that version is too buggy,