NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
RAX80 Firmware V1.0.1.56_1.0.23 needs work!
Not even sure where to post this since my model number is RAX80. Anyway, the QOS sucks, and the DHCP must be screwed on firmware Firmware V1.0.1.56_1.0.23. Or the http interface doesn't update if y...
Just bought an RX80. Configured and it through the app. The connection lasts 2 minutes on most devices before dropping on a variety of devices. Then I get a message "password incorrect", even though it's not. Found out on this form that it has trouble with special characters. Well, that's useless then for a password!
Registered the product, then went to support portal and it told me that my "complimentary 90 days technical support expired on 2019-10-29". Today is August 3rd., so had to contact tech support to get support on the support portal so that I can then get support on my router. Not a great start.
Having looked at the comments here, I think I'll be sending the RAX80 Nightmare back to Amazon. Years ago, I bought a Belking pre-n router that gave me no end of trouble. Looks like this router has been released as a beta-test product on the public. I bought the router lots of forums complained about the Virgin Media (UK) cable modem/router. They installed today and their router is way more stable than the Nightmare. Interestingly, Arris are releasing the TG9442, an ax standard gigabit cable modem. I'll see if I can get one through my cable service provider.
Also did some research into commercial wifi as I don't have a problem when at work. Interestingly, some of the new Cisco® Catalyst® 9117 ax-standard Access Points include spectrum analysis software built into an ASIC chip to analyse and work-around interference. They're extremely expensive though - somewhere around £800-£1,200.
I'm extremely disappointed in Netgear. In the past I bought ProSAFE switches and a ReadyNAS that were rock-solid, commercial-grade quality and they have lasted for years.
Dazzamatazz wrote:
Just bought an RX80. Configured and it through the app. The connection lasts 2 minutes on most devices before dropping on a variety of devices. Then I get a message "password incorrect", even though it's not. Found out on this form that it has trouble with special characters. Well, that's useless then for a password!
I can think of vqarious things that mighyt cause that.
Did you just come here to complain about Netgear? Or do you want help? If so, you'd be better off starting a new discussion.
You have joined in on an existing conversation that may or may not have anything to do with your problems.
There is a good chance that the official support team is busily monitoring new conversations and may miss your addition to this one.
If you want help with your problem, check all previous stuff that may be related. Then start your own discussion. In this was you can also provide the information that the forum suggests that you provide.
If you do decide to ask a question, you really need to provide more details. For example, as this is a router, it helps to know what modem you are using and the various things that you have tried to fix the problem.
Dear Michael,
Your suggestions to start a new thread or ask specific questions are good, but beating up on people that are very frustrated with this product is not any more productive than what you complain about the complainers doing! The guy buys a brand new router and immediately has disconnect problems that are well documented elsewhere in the forum too. So, is he crazy? Or does he have a valid complaing.
It is no secret that forums often contain content from people complaining who do not understand how to use the equipment they criticize. But it is their right to post as much as anyone elses.
In my opinion, the RAX80 potentially has both hardware and firmware issues. I have complained a lot on this thread because I came from using a perfectly functional R8500, setting up the RAX80 as close as possible to that, and it is utterly unstable. I have 30 years experience using computers and a Ph.D. in Electrical Engineering. I really don't believe it is my fault that the RAX behaves this way. Add to that Netgear telling me to get lost because I bought it from a private individual (in original box, shrink wrap). That adds up to a lot of frustration. I've tried four different firmware releases and none of them even approach stable operation, even with minor improvements. My setup is not exotic. The biggest mystery to me is what other purchasers are experiencing. I see many reviews of the item on retail outlets. So, are the people on this thread working with defective units? Or are others just lucky that they use "as-is" out of the box with no issues?
Beats me. But Netgear is the one that complaints should be directed towards, not other posters...
J