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Manazir's avatar
Manazir
Guide
May 31, 2020

RAX80 keeps droping internet connection randomly

Hi 

I am using Netgear Nighthawk AX8 router for a month now. I am noticing that the router drops internet connection randomly and does not reconnect until I reboot the router. I am having this issue for quite some time. Yesterday I update the firmware to the latest V1.0.3.88_1.0.41. Still the issue is not solved yet. Same problem is repeating. My ISP is giving me a PPOE connection. 

10 Replies

  • What gateway is it connected to? 

    Did you try factory resetting and re-installing after the update? That can help if an old setting is causing issues. 

    • Manazir's avatar
      Manazir
      Guide

      Yes. I have done a factory reset after the update and then configured the router manually. I do not seem to understand why this is repeating. Also this mostly happens during late night/early morning. plemans