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csp86's avatar
csp86
Follower
Apr 02, 2020

RAX80 keeps dropping

I have had my router lose internet connection to both wired and wireless devices pretty much daily. I have to reboot the router to make it work again. I have seen similar posts but no real solutions. I am pretty disappointed since this is a $400 router. I already disabled smart connect, that did not help. Seems odd that it also loses internet connection to wired connections. Any advice would be appreciated. Oh, I also updated to the latest firmware a few days ago and that did not help either. Firmware Version V1.0.2.76_1.0.35

6 Replies

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  • MatttyD's avatar
    MatttyD
    Tutor
    Apr 21, 2020

    I have been having the exact same issue: internet connection (both wired and wireless) drops multiple times per day. What's really strange is that some web pages load file, while other return a "page can't be found" error (HTTP 404). When I retry the page a minute or so later, it loads fine.  This makes me think this is a DNS problem, or the way the router communicates with DNS servers.

     

  • MatttyD's avatar
    MatttyD
    Tutor
    Apr 21, 2020

    I have been having the exact same issue: internet connection (both wired and wireless) drops multiple times per day. What's really strange is that some web pages load file, while other return a "page can't be found" error (HTTP 404). When I retry the page a minute or so later, it loads fine.  This makes me think this is a DNS problem, or the way the router communicates with DNS servers.

     

    My firmware is current: Version V1.0.1.70_1.0.30

     

    I called support about this problem in mid-February 2020 (case 42312470), we reset the router and changed some settings, including turning off SmartConnect, and that seemed to solve the problem for a week or so, but the problem started up again, and now that I'm working entirely from home, it's more noticeable.

     

    • dj2819's avatar
      dj2819
      Apprentice
      May 21, 2020

      Spent a month trying to figure this out with the RAX120, no luck and support has no idea. Would recommend either waiting for some magic firmware update or do what I did and return it for some other brand (all of Netgear's latest offerings have some issue similar to this). I switched to the Linksys Velop MX5 and it worked perfectly out of the box.

      • LouisMorel's avatar
        LouisMorel
        Aspirant
        May 24, 2020

        Same problem here. Have Firmwareversie V1.0.2.76_1.0.35.

        What you all did, I did also. Nothing helps. Its a shame that Netgear do nothing about it.

        I have the problems with an older version, the Netgear Nighthawk. Same problem.

        I bought the RAX80 to solf this problem, but the problem is still there.

        I think I switch to Asus. A colleague has good experiance with that. 

        Bye bye Netgear.