RAX80 No Internet Suddenly

Question

I have had it for 2 years. Local wifi still works fine, just not getting a signal from the modem. Bypassed the router with a different one and it works fine. Tried the lastest three versions of the firmware and factory reset on each version. Swapped the cable. Could it be a bad input ethernet port? If so, how would I go about replacing said port? I don't know the first thing about how to open this thing, and Netgear charges you for even troubleshooting this. I am on the verge of just tossing this thing in the garbage and never buying a netgear product again, not because it failed, but because my avenues for repair and replacement are so awful.

I wouldn't mind paying Netgea2r to repair it or replace it with a refurbished product a partial cost of a new one, but they won't even look at it without me paying like $90.

Any ideas?

TAI0Z · Answer

Thank you so much for your help. The reason I didn't immediately respond was because my backup router also stopped working immediately afterward.I put two and two together and realized that there was a cable line surge both times. And in fact, all my neighbors had the same problem. Weird, because lightning didn't really strike that close and the storm wasn't that bad.&nbsp;Technician came out to check the box hub after the whole block lost their modems and routers. No ground pin at all.&nbsp;Now Spectrum is paying us all out for the damages (at least partially; we'll see). Still no ground pin, but the work order is in. Going to keep my modem and router unplugged during storms until they fix that.&nbsp;Thanks again.&nbsp;&nbsp;

plemans · Answer

what modem/gateway is it connected to?&nbsp;

TAI0Z · Answer

It is a Spectrum modem, model ET2251.

plemans · Answer

Try this.&nbsp;
Disconnect everything from both the modem and the router. Even coax from the modem.&nbsp;
Wait 10 minutes.&nbsp;
Connect coax back to the modem and power it on.&nbsp;
Wait 2 minutes.&nbsp;
Connect cable from the modem to wan port on RAX.&nbsp;
Power the RAX on and give it a couple minutes.&nbsp;
Attempt setup on the RAx.&nbsp;

plemans · Answer

glad to hear you got the issue figured out.&nbsp;
Sadly its on the ISP.&nbsp;
&nbsp;
You might mark it solved so others aren't still trying to fix the issue 🙂&nbsp;

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RAX80 No Internet Suddenly

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