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RAX80 randomly disconnects LAN cable
During random times on my router drops connection to LAN cables. My PS4 says LAN cable disconnected and sometimes the same to my pc. It only happens for a few seconds. I tried different cables and al...
Still doing it even after a firmware downgrade. I’m beginning to get really frustrated. And to think I this thing cost 400$
So has anybody had any luck fixing this? I am exeriencing something that seems to be related, I posted my own subject have have heard nothing on it. All devices seem good. Good speed and coverage. But for online games that require a constant connection, I get booted out of the game. My console is an ethernet connection but I think the problem is between the router and the modem.
When the modem is powered off, the router log will show something like
Internet disconnected
Time sychronized with NTP server
Internet connected
But what I see in the router log is
[Time synchronized with NTP server] Sunday, Feb 09,2020 08:32:41
[Internet connected] IP address: 24.229.xxx.207, Sunday, Feb 09,2020 05:32:42
[Time synchronized with NTP server] Sunday, Feb 09,2020 05:32:41
[Internet connected] IP address: 24.229.xxx.207, Sunday, Feb 09,2020 03:15:50
[Time synchronized with NTP server] Sunday, Feb 09,2020 03:15:50
[Time synchronized with NTP server] Sunday, Feb 09,2020 02:19:17
[Internet connected] IP address: 24.229.xxx.207, Saturday, Feb 08,2020 23:19:17
[Time synchronized with NTP server] Saturday, Feb 08,2020 23:19:16
[Internet connected] IP address: 24.229.xxx.207, Saturday, Feb 08,2020 22:02:17
[Time synchronized with NTP server] Saturday, Feb 08,2020 22:02:16
Notice at 2:19:17, there was a time sync with no [Intenet connected]. This is what should always be in the log router, just the time sync event. I think the [Intenet connected] implies that connection had dropped even though it was not logged?
Every time I get booted out of the game, I check the router log and it ALWAYS coincides with a [internet connected] event.
ISP looked at modem logs and said no issues there. I still have my R8000 X6 but really don't want to reinstall it, as the RAX80 provides whole house coverage. Never had this problem with X6.
I took the 2 year Geek Protection warranty from BB when I bought it, so returning it will not be a problem.
Before I do all of this, I just wanted to see if anybody had managed to get around these problems.
I initially had the same problem with my router spontaneously disconnecting from the Internet. I downloaded a older version of firmware which seemed to solve the problem. Then at the advice of support I reinstalled the newest firmware which I did and the router has worked flawlessly ever since..
Thanks JamesJa I did downgrade the FW from version .70 to .62 a few days ago with no luck. I will reinstall the latest .70 and see what happens. Fingers crossed ;)
- Did this fix resolve the issue? Mine happens on my PS4 and my Xbox One, both random, maybe once a day. It never actually disconnects from the internet but will drop people who are in a party chat and a game for me. It’s a bit annoying since it’s directly connected to the router.
I’ll try the firmware downgrade and reinstall but just curious if that worked for you?
I reported this same problem more than 1 year ago & there is no fix for it.
If you read the other RAX80 posts, there are many users with Wifi/LAN/Internet dropout problems but no official acceptance or solution is available.
I saw that, too bad. Netgear used to be a really good company. I felt their Nighthawk X4S R7800 was best in class and bought the RAX80 thinking it would be the same. Nope. Once again, being brand loyal burns you. Netgear customer support is abysmal and product quality is subpar for the price.
I've been having the issue and have been working with support for some time now. I just wrote this summary for them that I think might be useful for other people so I will paste it here
My setup
Internet - Router (Mikrotik) - Router in AP mode (RAX80) (this is my desired setup)
I had (and I still have it here) another Mikrotik router as an AP that I wanted the RAX80 to replace
The issue also happens in the following setups
Internet - Router - Router in Router Mode (RAX80)
and
Internet - Router (Mikrotik) - Router in AP mode (Mikrotik) - Router in AP mode (RAX 80) (yeah that's 3 routers I tested even this way)
- The router drops connection on all of its LAN ports at the same time including the WAN port. I know that because I have 3 Windows desktops computers that drop the connection at the same time and the log shows event that looks like this
[Time synchronized with NTP server] Tuesday, Apr 20,2021 20:11:35
[Internet connected] IP address: 192.168.0.3, Tuesday, Apr 20,2021 20:11:35
These events are logged at the exact moment the PCs drop connection and indicate that the RAX80 is not only dropping the LAN connections but also the WAN connection to the parent router
- It is the RAX80 that is dropping the connection and not the internet. I know that because I ping the internal IP address of the RAX80 and when the issue happens the ping to the RAX80 is dropped as well not just the ping to Google
- It is the RAX80 because I have tested in the 3 router setup that computers connected to the RAX80 would drop connections and computers connected to the second mikrotik router would not
- It is the RAX80 because there are other people on the forums experiencing the same issue see https://community.netgear.com/t5/Nighthawk-Routers-with-WiFi-6-AX/RAX80-Short-Disconnections/m-p/1859440 and https://community.netgear.com/t5/Nighthawk-Routers-with-WiFi-6-AX/RAX80-randomly-disconnects-LAN-cable/td-p/1772176
- I have tried resetting the router, I have tried running newest and older firmware
- I have tried using the router in router mode (additional internal network). Same issue
- I have tried setting static IP addresses. Same issue
- When the disconnect happens it is just momentary. However the windows machine go into network identifying procedure (I can see this by pointing at the tray icon and seeing "Identifying"). The whole things takes less than 5 seconds and is random so I don't have much time to check other places. It seems like there is something that causes the network to reset and the actual lag is because of this renegotiation
- The wireless doesn't seem to be affected despite the fact that the WAN connection is also dropped. My hypothesis which I cannot prove is that the routers are able to negotiate between each other almost instantaneously while the Windows machines take some time so the wireless devices can't feel the drop.
I measure all this by constantly running pings to the router internal IP (in my case 192.168.0.3) with the -t option which simply runs a ping forever. When I feel the drop in some software I look at the pings and the network tray icon to confirm the issue. The ping goes into "General failure" response for a few seconds before returning to normal. (Note this is not simply Request timed out)
One thing I have not tried is changing the MTU settings because it is not available in AP mode and this is how I want the router to work ultimately and also I people on the forums have tried it to no effect. I am ready to try setting the router in router mode again and try it but I am sure it won't help
I also believe this is an issue with the model and the issue might even be for every unit and people just don't notice it or think it is their internet that is failing. Obviously I can't know for certain but there are multiple people on the forums and nobody managed to find a fix with or without help from support.