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dixonjd2's avatar
dixonjd2
Tutor
Nov 26, 2019

RAX80 Short Disconnections

Once or twice a day my router (RAX80) will disconnect all LAN inputs for about 1-3 seconds. Not long enough to cause long term issues, but just long enough to disconnect my work VPN or drop me from any game servers I am on. Modem is CM500 and no issues have been detected with it. No WiFi signals get disconnected, only those that are hard wired. I have tried changing the MTU size to optimal levels (currently at 1496). A router reset fixes the problem for about a day then it will happen again. Anyone else experiencing this and have a fix?

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  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Nov 29, 2019

    Hello dixonjd2, 


    Thanks for taking the time to post. Would you mind telling me what firmware version the RAX80 is currently on? 


    Thanks,

    Christian 

      • xjn's avatar
        xjn
        Apprentice
        Dec 01, 2019

        I am on newest firmware and still see the disconnects but not as often as before... as you said only seems to apply to wired devices. It seems to happen at least once a day if not more. I did not see this issue when originally got router in February/March... I have not rolled back to older firmware cause do not want to lose security updates. 

  • ubedawg's avatar
    ubedawg
    Star
    Feb 09, 2020

    dixonjd2    Is this still occurring?  If so, can you go into Advanced settings, Administration, Logs, and look for instances of [Internet connected] happening at the time that your Ethernet gets disconnected?   Having a similar issue and now I'm wondering if I should just go wireless on my console to see if that stops me from being booted out of online games.  Because of the [internet connected] being logged in the router log, I assumed that it was a disconnect between the modem and the router.  Never occurred to me that it might just be wired connection.  

    • dixonjd2's avatar
      dixonjd2
      Tutor
      Feb 09, 2020
      Hi ubedawg,
      I can tell you that it is for sure just wired devices. I have been working with netgear on this for months. We’ve run debug logs to capture when it happens, we’ve tried reflashing at lower firmwares, we’ve even tried a brand new router and modem. It seems to be a problem with the RAX80. Our latest step was to turn off UPnP and that fixed the problem for about a week but it is back in full force again. If you go wireless for gaming (which is what I did) beware of lag spikes. For some reason I was getting insane lag spikes even though my console is a foot away from my router. At least I never got DCed though.
      • Chocobofarm's avatar
        Chocobofarm
        Guide
        Mar 25, 2020
        I am having the same issue : short disconnects that only affect devices connected via ethernet cable. I've been browsing through the forums and it's really frustrating to see that this has been an ongoing issue for many users for such a long time. Is Netgear doing anything about it? Users who have gaming consoles or a gaming PC will want a reliable wired connection with the router. Does anyone know if Netgear has acknowledged that this is an issue with the RAX80?