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Forum Discussion
RAX80 time sync with NTP server and gaming
I have been reading MANY forum posts related to this, so I am now a tiny bit more knowledgeable. Note that I am a legacy developer, an old dog that can't learn new tricks. I am not exactly sure whe...
I purchased the RAX80 router in December, 2019 and have the same issues with disconnects. Coincidently, I have also been been playing Destiny/Destiny 2 on PS4.
I will randomly see "LAN Cable Disconnected" notification on PS4 and would be kicked out party chat/game and would have to log back into game. I don't remember having to log back into PSN though.
I'm not sure if this has caused dropped calls over Internet or only affects PS4.
I have been logging dates and times of disconnects, which would correspond with:
(These messages have also occured when not using the PS4...)
"[Internet connected] IP address: 73.40.116.112, Monday, Feb 03,2020 20:24:25
[Time synchronized with NTP server] Monday, Feb 03,2020 20:24:24"
I upgraded from Nighthawk 1900AC (R7000). The RAX80 provides much better coverage at 5GHz speeds close to my 350 mbs download speeds throughtout the house. However, I did not have disconnect issues with Nighthawk R7000.
I have been in contact with customer support. I have tried restoring router to factory settings, flashed firmware, set up a static IP address, forwarded ports, etc.
I was told by customer support that the next step would be for Netgear to replace router. Not sure if this would fix the problem or would only be an inconvenience.
When reviewing some of my logs, I have seen a couple hours worth of logs replaced with this (have you seen this?):
Wednesday, Dec 31,1969 19:00:00
Wednesday, Dec 31,1969 19:00:00
Wednesday, Dec 31,1969 19:00:00
Wednesday, Dec 31,1969 19:00:00
Wednesday, Dec 31,1969 19:00:00
(Repeated for several pages...)
I have seen those entries in the logs, pages and pages of them. I rebooted everything last night, modem and router. Today I have those entries again. Well, I did, anyway. When I looked at the log this AM they were the first entries in the file, but now they are gone?
I tested something this morning. I have a VOIP suppled by work as most of us are telecommuters. I also made sure I had Destiny 2 up and running on Xbox. My lease renewal time was at 10:31 this AM. At that time, I made sure I was talking to a coworker. The call did not drop and I was not booted out of the game. I had loaded into an area where I would not be alone (public event).
My connection status lease is set for 6 hours. I believe this is designated by the ISP. When this occurs on schedule, there does not appear to any issue. What appears to be a problem, is when this occurs at an unscheduled time, followed by the [Internet connected] entry in the log.
For example, there was a time sync event at 6:40 AM. The next time sync should have occurred at 9:40. But it didn't, it occurred sooner at 7:31, followed by [Internet connected].
i don't know what is the catalyst for the time sync happening at an unscheduled time, but whatever is causing it, appears to be the problem.
[Time synchronized with NTP server] Tuesday, Feb 04,2020 10:31:07
[Internet connected] IP address: 24.229.158.207, Tuesday, Feb 04,2020 07:31:08 <-- causes game disconnect
[Time synchronized with NTP server] Tuesday, Feb 04,2020 07:31:07
[Time synchronized with NTP server] Tuesday, Feb 04,2020 06:40:09
[Time synchronized with NTP server] Tuesday, Feb 04,2020 03:40:09
[Internet connected] IP address: 24.229.158.207, Tuesday, Feb 04,2020 00:40:10 <--- causes game disconnect
[Time synchronized with NTP server] Tuesday, Feb 04,2020 00:40:09
[Time synchronized with NTP server] Tuesday, Feb 04,2020 00:07:55
At this point, I don't know what to think. I don't know if it is the router, ISP or modem. I have been using the RAX80 since around August 18th but haven't had problems until recently. Pretty sure that I had upgraded the FW just a few weeks ago.
Next step Is going to be calling my ISP. Perhaps with this information, they can at least point me in the right direction. I still have my old R8000, although I did a factory reset so I'd have to set it up again all over, etc. As a telecommuter that depends on connectivity for my livelihood, I am hesitant to be swapping things around.
I searched for [internet connected] and found this, could be useful: