NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
RAX80 UNCONNECTABLE BUT WORKING FINE
My RAX80 is working great - Internet, printer, streaming, cloud, gaming but I can't get into the router itself. I browser the IP address (Chrome) and I get "Page Not Working." My Nightwawk App says the router is disconnected. I scanned the supplied QR-code on my Android, hit "connect to Network" and was told "connection failed." I would love to supply firmware version but I can't get into the routers settings. WHY can't I connect to the router when my network is clearly connected and HOW do I solve the issue?
5 Replies
What modem are you connected to?
If you're on windows, open a command prompt and type "ipconfig" the default gateway would be the routers ip address if you're not having a double nat issue.
Modum is an Arris Surfboard 6190. Perhaps double NAT is possibility. I have a secondary router supplying a sub-net. Perhaps my main router is in bridge mode while the secondary modem is supplying the Internet connection. Is there any way to get into the Nighthawk to see if that is the case? BTW - default IP is as expected - 192.168.1.1 which sends no data.
I have had issues connecting to the router and the app saying "Not Connected" when everything was running fine with my RAX80 before. Turning router off for a few minutes fixed it every time. It is a weird issue though...
I'll try a router re-boot this weekend when useage is down. If I can get into the Nighthawk, the settings should tell the tale - stay tuned and thanks.
