RAX80 version 1.0.6.138 update cause loss of local access

Question

After updating firmware to 1.0.6.138 I no longer have local access to the router.&nbsp; Only access is Anywhere using the Nighthawk app.&nbsp; I cannot login via web browser to upload previous firmware version to roll back. I factory reset and resetup the router and still don't have local access via the web browser.

plemans · Answer

Were you reinstalling using the browser or the app?&nbsp;
What modem/gateway is it connected to?&nbsp;
Are you trying to access it using its ip address or the routerlogin address?

lplarry · Answer

I was reinstalling using app.Connected to Spectrum cable modem.I've tried connecting using ip address and routerlogin.com.The app shows no local available. After I reboot there is a short time I get a local connection, but it disappears before I can upload a rollback the previous firmware.

plemans · Answer

what spectrum modem?&nbsp;
After the factory reset (push and hold reset for 7-15 seconds while powered on) are you able to access it using the web browser?&nbsp;
If so, try that method of setup. I'm not a huge fan of the app

lplarry · Answer

DOCSIS 3.1 Modem / Voice Equipment

plemans · Answer

that's still not a model. That just says you have a docsis 3.1 modem with voice.&nbsp;
its like a mechanic asking what car you have and saying, it has 4 wheels and seats 6 people.&nbsp;
Not trying to be an pain but sometimes people put a modem/router combo device before their router and it causes issues.&nbsp;
Its why we ask for a specific model number. the label should have it.&nbsp;

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RAX80 version 1.0.6.138 update cause loss of local access

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