NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

nytiger73's avatar
nytiger73
Star
May 15, 2019

RAX80 wired connection slow

I bought the RAX80 router about 2 month ago.  I have a 1gb connection with my provider (actually 940x35).  When I first brought it online, my wired speeds were about half what they should have been.  I did a factory reset and all was good for the last 2 months or so.  The last week it has started doing it again.  So, recently, I did another factory reset which seemed to fix the issue, this time for only a couple of day, this time my wired speeds generally are around 200-400Mbps.  When I run my main PC direct into my modem, I get around 800-930Mbps pretty consistently, so I know my connection is good.  I don't really want to use the router provided by my ISP.  Has anyone had a similar issue with this device?  If so, how did you fix it?  I am out of my return period with Best Buy, so I am kind of screwed with respect to an exchange.  Any thoughts?

 

 

3 Replies

Sort By
  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    May 21, 2019

    Hello nytiger73, 

     

    To help us understand more, would you mind answering the following questions: 

     

    1. What is the model number of your modem? 

    2. What firmware version do you have on the RAX80?

    3. Does the issue occur on a single wired device or multiple wired devices?

     

    Looking forward to hearing back form you

     

    ~Christian 

    • nytiger73's avatar
      nytiger73
      Star
      May 21, 2019

      Hello - 

       

      I contacted support and they really weren't all that helpful, unfortunately.  They had me do another factory reset which is extremely distruptive and takes me hours to set my network backup.  I have numerous IoT lightbulbs, Amazon Alexas, phones, tablets, computers etc. that all have to be reconnected.  As of now, I am getting decent wired speeds again, but I can't help but think that this might happen again.

       

      I am using a Technicolor E31T2V1 modem.

      I have the latest firmware on my RAX80 router.

      I currently have only one computer directly wired into the router.

       

      Please let me know if you need anything else.

      • Christian_R's avatar
        Christian_R
        NETGEAR Employee Retired
        May 22, 2019

        Hi nytiger73 - Please send me a message with your case number and email address. I'd like for support to follow up on your case.


        ~Christian