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ky123mt's avatar
ky123mt
Follower
Aug 18, 2020

rax80

I just did firmware update everything seamed to go ok. I have wifi everything is normal but I can not log into the netgear app once I log into app it shows the router using "connect via anywhere access

I see the router RAX80 shows correct serial number but says DISCONNECTED

how can get access to it?

2 Replies

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  • PatrycjaG's avatar
    PatrycjaG
    NETGEAR Moderator
    Aug 19, 2020

    Bonjour ky123mt,

     

    Bienvenue sur le forum Netgear :)

     

    Pour plus de cohésion, pouvez-vous reposter votre message en français ?

     

    Bonne journée,

    Patrycja

    Equipe Netgear

    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      Aug 24, 2020

      Hi ky123mt, 

       

      May you reinstall the Nighthawk app and power cycle your router. 

       

      Thanks,

      Christian