NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
RAXE300 No internet
Hi everyone,
I'm having what looks like the same problem as a few people with this product. The router works fine until suddenly the internet LED is solid amber. Xfinity reporting no outages or problems on the ISP front.
Steps so far:
Power cycle/reboot both Modem (also Netgear) and Router multiple times, turned off/rebooted all computers connected.
Updated Firmware to 1.0.8.64
I'm hitting a wall as to what to try next. Product is less than a year old, but out of the 3 month tech support window. I'd appreciate any advice. Thanks!
Glad you got it working. Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/24231/How-do-I-back-up-the-router-configuration-settings-on-my-Nighthawk-router
Enjoy. 📡
2 Replies
Solved:
Did the full factory reset and we're back up.
Glad you got it working. Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/24231/How-do-I-back-up-the-router-configuration-settings-on-my-Nighthawk-router
Enjoy. 📡