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Forum Discussion

hnlsfo's avatar
hnlsfo
Aspirant
Jan 01, 2026

RAXE300 region locked to Canada

I have exactly the same issue: Amazon purchase, I'm in the US and region is locked to Canada with up-to-date firmware. I have spoken to Netgear Help but have not received any suggestions other than "don't worry about it." This doesn't feel satisfactory to me.

raxe300

4 Replies

  • coolwifi's avatar
    coolwifi
    Luminary
    Jan 01, 2026

    You could updating the firmware of the router downloaded from the US model support page.

    • hnlsfo's avatar
      hnlsfo
      Aspirant
      Jan 01, 2026

      Hello

      yes tried that suggestion. The regions field remains locked unfortunately. 

      • coolwifi's avatar
        coolwifi
        Luminary
        Jan 02, 2026

        Did you try factory resetting the router before? If the region is still locked to Canada region, then you might have to return the router.

  • Austin_Netgear1's avatar
    Austin_Netgear1
    NETGEAR Expert
    Jan 08, 2026

    Hi hnlsfo,

     

    This is Austin from NETGEAR.

    To help us better understand the situation, could you please let us know what your WAN IP address is?

    For your privacy, I’ve sent you a private message so you don’t need to share this information publicly.

     

    Regards,

    Austin