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Forum Discussion
kiddycone
Sep 07, 2026Aspirant
RAXE500 2.4 band doesn't work at all, only 5G.
I've tried changing the channels; there are no new devices or even neighborhood networks that I can tell. For devices that can use 5G, the devices use that. For ones that can't, such as the print...
kiddycone
Sep 07, 2026Aspirant
No, nothing does.
The printer model is the MFC-L2717DW . The wifi button on it is blinking. We didn't notice about 2.4 until we went to print. Our PCs and mobile phones don't connect to 2.4 either.
- StephenBSep 08, 2026Guru - Experienced User
kiddycone wrote:
The printer model is the MFC-L2717DW
Double check that WPA2 security is enabled in the router.
If the printer is near the router, then you could try connecting the printer with ethernet to a router LAN port.
kiddycone wrote:
Our PCs and mobile phones don't connect to 2.4 either.
Not surprising if you are using the same SSID on the router for both frequencies.