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Forum Discussion
RAXE500 Periodically drops Wifi Connection
Peridodically, maybe two to three times during the day, my router will just drop connection. Not sure what truly causes it, and for some reasons wants to go down at the most in-opportune times. I can't find a post that can relate to this, so here I am. I dp have some generalized info to go off as well.
Model: RAXE500 AXE11000
Firmware Version: V1.0.8.70
Our provider is the local town's fiber system.
Anything or any input would help, thank you!
~ Andy
8 Replies
Have you noticed if its the 5ghz or the 2.4ghz thats dropping out?
Does it actually stop broadcasting or does it say "connected, no internet"?
Are you using smart connect?
Also, are you using the dfs channels on the 5ghz? If so, try setting the speed to "up to 2400mbps" and using the higher 5ghz channels. If you're in a dfs area, it could be disabling/switching to other channels that causes the drop.
Also, there is a beta firmware you can try.
It is both the 5ghz and the 2.5ghz that drop out of connection.
It will stop broadcasting, than later appear back up with a "Connected but no internet," than return back to normal.
I am not 100% sure if I am using smart connect, routerlogin only redirects me to the netgear website, and the Nighthawk app does not allow me, or at least I cannot find it, the options for smart connect.
I do not believe we are in a DFS area, knowing the area that we reside in is more ruralized area, outside of the main city.
When it drops, have you checked to see if its rebooting or what the led's are doing on it?
I'd try installing the beta firmware and then doing a factory reset/reinstall of it.
