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oldmom's avatar
oldmom
Aspirant
Aug 18, 2021

RBR50 will not load pictured and videos from facebook or instagram

On wifi, non of our devices will load most pictures or videos on Facebook or Instagram.  If we turn wifi off, they come right through.  Firmware is updated, tried a reboot.  No luck....

3 Replies

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  • plemans's avatar
    plemans
    Guru
    Aug 19, 2021

    1. what modem/gateway is the orbi connected to? 

    2. what firmware are you actually on? 

    3. have you tried using a different dns provider like googles at 8.8.8.8 or 8.8.4.4  or even cloudfare at 1.1.1.1

    • oldmom's avatar
      oldmom
      Aspirant
      Aug 19, 2021

       

       

      1. Nighthawk CM1200 cable modem

      2. Orbi Firmware V2.7.3.22

      3.  The orbi mobile apps shows it is using the DNS server from our ISP (Spectrum).  For my desktop using Chrome, I tried a few others and nothing changed.  

       

      Thank your for your response and being polite to a non-techie. 

      I think the issue has to do with the cable modem, and perhaps something with IPv6? IPV6 is not being utlilized eventhough the modem supports IPv6 and "Your DNS server (possibly run by your ISP) appears to have IPv6 Internet access".

       

      Test with IPv4 DNS record 
      ok (0.226s) using ipv4
      Test with IPv6 DNS record 
      bad (0.088s)
      Test with Dual Stack DNS record 
      ok (0.242s) using ipv4
      Test for Dual Stack DNS and large packet 
      ok (0.211s) using ipv4
      Test IPv4 without DNS 
      ok (0.147s) using ipv4
      Test IPv6 without DNS 
      bad (0.006s)
      Test IPv6 large packet 
      bad (0.096s)
      Test if your ISP's DNS server uses IPv6 
      ok (0.263s) using ipv4
      Find IPv4 Service Provider 
      ok (0.487s) using ipv4 ASN 20001
      Find IPv6 Service Provider 
      bad (0.097s)

       

      It is all a foreign language to me. 

      There are posts all over the internet about this issue but none of the threads I have found give the solution.  Thank you again for your time and patience.