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tcpwpb's avatar
tcpwpb
Aspirant
Apr 29, 2021

RBR850 unable to activate Netgear Armor

I have an Orbi for which I want to activate the Netgear Armor security.  I'm unable to do this as the "free trial" feature can't be cleared and it gives an error.  I don't want to pay for the subscription if this error can't be cleared.  I prefer to avoid resetting the router as it took 4 hours to re-establish the setup when I had to do a previous reset.  


Product details 

Orbi Rbr850 

firmware V3.2.18.1

 

Thanks, 

2 Replies

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  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Apr 30, 2021

    Hello tcpqpb,

     

    Welcome to the community! May you send me a private message confirming your email address and router serial number.


    Thanks,

    Christian 

  • tcpwpb's avatar
    tcpwpb
    Aspirant
    May 04, 2021

    Subscribing was never the issue.  The issue was with the Orbi and the ability to have the Armor security feature enabled after I had subscribed.  The download and install was failing.  I was able to get the feature enabled by repeatedly performing a device reset. I had to reset the device 3-4 times with the full setup steps in order for three Armor download to the Orbi. Quite frustrating and a waste of time.  But at last it finally worked.