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brad99superd's avatar
brad99superd
Initiate
Feb 14, 2025

Re: NETGEAR_RAX43v2 will not update to this Version of firmware 1.1.4.28!

Hey guys, any updates to this?  Support has been trying to get this firmware updated and no luck.  We've tried a factory reset, updating manually.  No prevail!!

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  • FURRYe38's avatar
    FURRYe38
    Guru
    Feb 17, 2025

    What is happening when you try to update the router? 

    How are you trying to update the router? Manually? Unpacking the .zip file?

    What browser are you using? Try a different browser?

    What FW version is currently loaded on the router? 

     

    • brad99superd's avatar
      brad99superd
      Initiate
      Feb 18, 2025

      Good questions thanks for your response!

       

      What is happening when you try to update the router? It updated to the version previous, for the newest version it's saying that the firmware is not compatible with my router.

       

      How are you trying to update the router? Manually? Unpacking the .zip file?  Tried all of the above, same results, got a call in to Netgear.....support and I reset my router to factory reset and still same issue.  They have tried updating it as well with their steps (in which are the same as I tried)

       

      What browser are you using? Try a different browser?  Edge and Chrome (we did both)

       

      What FW version is currently loaded on the router? 

      Firmware Update Assistant
      New firmware is found. Do you want to update the firmware? (Yes) (No)
      Current Firmware Version1.1.3.18
      New Firmware Version1.1.4.28

       

      I got a call back from the vendor, they believe it's an issue with the firmware, clearly most of us are having the issue.  They are going to get back to me. (just an update)

       

      Thanks for your response!