Re: R6700 Losing ability to connect at 2.4Ghz

Question

I have a similar problem w my R6700AX.
but my 5G is doing well, while I keep on dropping 2.4G.&nbsp;
&nbsp;
change channel did not work. channel i use has no other users&nbsp;@ my channel.&nbsp;
factor reset did not work.&nbsp;
downgrade firmware did not work.&nbsp;

mptan8 · Answer

correction. Ring Camera connected to 2.4G drops off.&nbsp;&nbsp;i have changed router security from WPA + WPA2 to just WPA2. so far has not drop 2.4G x 24 hrs.&nbsp;

mptan8 · Answer

I have a similar problem w my R6700AX.but my 5G is doing well, while I keep on dropping 2.4G.&nbsp;&nbsp;change channel did not work. channel i use has no other users&nbsp;@ my channel.&nbsp;factor reset did not work.&nbsp;&nbsp;downgrade firmware did not work.&nbsp;&nbsp;the hot fix link provided above does not work.&nbsp;

FURRYe38 · Answer

What Firmware version is currently loaded?What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.&nbsp;
&nbsp;
What devices do you have all connected?
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.Any Wifi Neighbors near by? If so, how many?
&nbsp;
Be sure to disable any MAC Address randomizers on phones and pads while at home:https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message
&nbsp;
Try disabling the following and see:Armor, Smart Parental Controls or Circle, Traffic Meter.
&nbsp;
Has a factory reset and setup from scratch been performed since last FW update?&nbsp;A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interfaceRecommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-routerhttps://kb.netgear.com/25722/How-do-I-reserve-an-IP-address-on-my-NETGEAR-routerI would power OFF the ISP modem for 1 minute. Factory reset the router and power it off. Power ON the ISP modem and let it sync. Then power ON the router and walk thru the setup wizard again using a wired PC and a web browser.https://kb.netgear.com/000062081/How-do-I-erase-the-configuration-settings-on-my-Orbi-WiFi-Systemhttps://kb.netgear.com/9665/How-do-I-perform-a-factory-reset-on-my-NETGEAR-router

mptan8 · Answer

Hi&nbsp;thank you.&nbsp;&nbsp;R6700AXFW&nbsp; V 1.0.14.134i have reupdated to newest FW.&nbsp;Channel 11. but also tried 9, 6, - previously on Auto for the past yr without any problem.&nbsp;tested channel 11, 9, 6, no other wifi in the area using those channels.&nbsp;dropping of 2.4G started about a day after i connected my Ring Stick camera, but i doubt connecting it to the wifi will cause such a problem. no wifi setting was changed during that time.&nbsp;&nbsp;The 5G wireless has no problem.&nbsp;LAN lines have no problem.&nbsp;

michaelkenward · Answer

mptan8&nbsp;wrote:
dropping of 2.4G started about a day after i connected my Ring Stick camera, but i doubt connecting it to the wifi will cause such a problem.

I'm having difficulty following what happens.
&nbsp;
Your subject says "Losing ability to connect at 2.4Ghz".
&nbsp;
What happens when you try? Any error messages? Is it everything apart from the ring camera?
&nbsp;
What devices are causing this problem and can't connect?
&nbsp;
I agree that adding a camera shouldn't cause problems, but it may not be a coincidence that the issue happened after adding. You might want to rule that out.
&nbsp;
You don't say if you have tried the reset palaver.
&nbsp;
How do I perform a factory reset on my NETGEAR router? | Answer | NETGEAR Support
&nbsp;
The factory reset is more a "witchcraft" move than a technically informed solution, but it does seem to fix problems, especially on the wifi front. It is also the first thing that Netgear support will recommend.
&nbsp;

Forum Discussion

Re: R6700 Losing ability to connect at 2.4Ghz

9 Replies