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suziez's avatar
suziez
Follower
Apr 08, 2020

security key or password

Hi, please help me.  I just joined netflix and my tv is asking for passwood or security key.  the password on router is wrong.  is there a way i can put in a new password and if so how.  Please, please help me, I'm on day 25 of quarantine!!!!

 

thanks, suzie

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  • michaelkenward's avatar
    michaelkenward
    Guru
    Apr 09, 2020

    What Netgear hardware are we talking about here?

     

    What make and model of TV?

     


    suziez wrote:

    Hi, please help me.  I just joined netflix and my tv is asking for passwood or security key. 

     

    Is this so that the TV can connect to the Internet? Or is it a Netflix password?

     

    If the former, how is the TV connected to the router? Wifi? Wired (LAN)?

     

    If it is wifi, can other devices connect to the wifi?

     

    suziez wrote:

    the password on router is wrong. 

     

     

    Which password is that? There are two on the router's label. One is for the wifi, the other is for the browser graphical user interface for your router. Maybe someone changed these.

     

    If you visit the support pages:

    Support | NETGEAR

    you can feed in your model number and find the documentation for your hardware.