Support non-existent - Extend my 90 days by the amount of time you have ignored request

I would like to understand what kind of support you are supposed to get in the 90 day free period ? Is it free because it is actually non-existent ?

First ticket logged was 45581467 - how to set up Port Forwarding. This was closed with absolutely no response.

Second ticket logged was 45607424 - screen flickering after putting router in between Virgin box and firestick Pro. Logged 29/01, now 08/02, not even an acknowledgement. 

I have advised people NOT to buy these routers as there is ZERO support, that will be my Amazon review.

Disgraceful rip off.