Tech Support Constantly Hangs-Up on me, No CALLBACKS, either

I have tried Numerous Times, to Reach-out to Customer Service/Tech support via the App. Every, Single, Time they Hung up on me.. Every. Even after waiting 30 - 45 minutes to Speak to someone. Sometimes, I ask a question, and there is a LOONG Strange awkward Silence, and then I get Hung up on by them, Other times it doesn't even make it to a tech support rep, it Hangs-Up Randomly. It is very insulting and frustrating. Of Course, I never get a Callback from Netgear. So frustrated I'm probably going to Return this, if this doesn't get fixed really soon.