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Forum Discussion
Unable to Access Advanced Tab in Routerlogin Portal After Firmware Update
Hello,
Router Model: RAX45 — Nighthawk AX6 6-Stream AX4300 WiFi Router
Previous Firmware: 1.0.2.82 (released January 2021)
Current Firmware: 1.0.5.106 (released December 2021)
Situation: I am unable to click the advanced tab when accessing the routerlogin portal through multiple browsers.
Background: I noticed my 5GHz connection was dropping wifi signal occassionally while 2.4GHz was still operational. The 5GHz would return after a few minutes without the need to reboot the router. This issue became more frequent, prompting me to check I have the most up to date software. I logged into the routerlogin portal and went to advanced settings to review my firmware version. I had previously selected to auto-update firmware when setting up the router, which did not appear to be working since I was still on 1.0.2.82 (released January 2021). I checked for updates and found a new version was available (1.0.5.106; released December 2021). I tried to use the internal portal program to update the software but kept receiving a GUI failure message. Instead, I opted to download the firmware file to my laptop and update manually. The download completed successfully and my wifi is working without issue. However, now I am unable to click the advanced settings tab on the routerlogin page. This means I can no longer access advanced settings to manually adjust wifi channels or check for new firmware updates. I logged into the routerlogin portal from multiple devices using different browsers (macbook pro safari, iphone safari, and windows 10 microsoft edge) and all have the same issue. I attached a screenshot of my homepage for reference.
Primary Assessment: It appears there is a bug not allowing users to click the advanced tab within the routerlogin portal.
Secondary Assessment: It appears the auto-update firmware feature does not work appropriately.
Has anyone else experienced this? Any thoughts on how to fix this? Is it a possible bug in the new firmware?
Andrew
2 Replies
Netgear has set up a community forum specifically for the NightHawk RAX WiFi 6 Router products. Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/Nighthawk-Routers-with-WiFi-6-AX/bd-p/en-home-routers-nighthawk-wifi-ax6
Please use this link to the main forum product list to review and choose where to make your posts.https://community.netgear.com/t5/NETGEAR-Forum/ct-p/en-netgear
Thank you.I'm using Apple iPad Pro with the RAX45 Nighthawk router, just purchased at Costco. . After using Duck-Duck-Go to manually perform the firmware upgrade to V1.0.5.106 I was not able to access the Advanced Tab using Safari or Duck-Duck-Go. However, on my MacBook Pro I can access the Advanced Tab using Google Chrome.
